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Saniya Joipore

@saniyajoipore

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I build strong client relationships through CRM, telecalling, feedback analysis, and service-focused operations.

India

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What I'm looking for

I'm looking for a client-facing role where I can use CRM, communication, reporting, and coordination skills to improve service quality, build client relationships, and grow professionally.

I've managed client relationships at Malabar Gold and Diamonds, using Salesforce CRM to maintain accurate data, complete timely follow-ups, and support client retention.

I handled inbound and outbound telecalling, resolved service queries, and prepared daily reports on staff performance, client feedback, and store operations for store leadership.

During my internship with Identity Pvt. Ltd. in Bangalore, I supported corporate event management and helped organise the GFSA Bootcamp 2024 and GFSA Demo Day, including industrial collaborations with Air India Express and IndiGo.

With a BBA in Aviation, Travel and Tourism from Yenepoya University, I bring coordination, communication, reporting, teamwork, and a client-oriented approach to service delivery.

Experience

Work history, roles, and key accomplishments

Intern-Junior Executive

Identity Pvt Ltd

Supported staff members in daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments. Sorted and organized files, spreadsheets, and reports, and gained hands-on experience in various software programs.

Coordination Client Communication Service Delivery File Organization Spreadsheets Reporting