Open to opportunities

kalpana kanojiya

@kalpanakanojiya

CRM professional with a decade of client handling and office administration experience, driving commercial sales and smooth project processes.

India

Message

What I'm looking for

I want a reputed CRM role where I can handle client relationships end-to-end—briefing, emails, demand collection, agreements and loan process—while supporting smooth project communication, events, and office operations with strong team collaboration.

I am a performance-driven CRM professional with experience in client handling and office administration, focused on briefing clients about products and ensuring smooth day-to-day project communication. In my CRM roles, I manage official client emails, demand letter & collection activities, and support agreement process and loan process, while providing proper information about on-going projects. I also complete possession process and coordinate client documentation workflows to keep processes moving efficiently.

I bring a strong operational and commercial orientation: I plan and execute events and other organizational activities, handle daily office expense and petty cash, and manage visitor enquiries. Alongside CRM, I have worked on online marketing activities, online property portals, and lead generation/promotion activities, including working with property portals, campaigns, and property expo. Earlier in my career, I supported Assistant HR-Admin responsibilities such as preparing salary sheets/payouts, recruiting as per organizational needs, maintaining office inventory and attendance/leave records, and providing training programs for new joinies.

Experience

Work history, roles, and key accomplishments

Current

CRM (Client Relationship Manager)

Current

Triaa Developers

Jun 2025 - Present (1 year 1 month)

Manage client relationships for ongoing projects by briefing clients, handling CRM tasks, and coordinating demand letters, receipts, agreements, and loan processes. Also support event planning and day-to-day office operations including petty cash and visitor handling.

Client Relationship Management Briefings CRM Software Demand Letters Collections Loan Processing Event Planning Office Administration Petty Cash Management Receipt

CRM (Client Relationship Manager) & Commercial Sales

Vre Real Estate Developments

Feb 2023 - Mar 2024 (1 year 1 month)

Handle CRM and commercial sales activities by briefing clients, managing client emails, and supporting online marketing, property portals, and lead generation. Coordinate agreements, loan processes, payments/receipts, and client inquiries for commercial property while planning events and managing visitor enquiries.

Client Relationship Management Commercial (Sales CRM Software Briefings Online Marketing Loan Processing Payment Processing Receipt Lead Generation Event Planning

CRM (Client Relationship Manager)

Goel Ganga Developments

Jun 2022 - Feb 2023 (8 months)

Support client relationship management by briefing clients, using CRM software, handling client emails, and coordinating agreement and loan processes. Manage demand letters and receipts, share project updates, and assist with office expenses, petty cash, visitor handling, and event planning.

Client Relationship Management CRM Software Briefings Loan Processing Demand Letters Collections Receipt Project Updates Office Administration Petty Cash Management Event Planning

FD- Executive & CRM

Amorapolis

Jan 2021 - May 2022 (1 year 4 months)

Assist with client-facing CRM responsibilities by briefing clients, working on CRM software, and handling client emails, agreements, and loan processes. Coordinate demand letters and receipts, provide project updates, and support office administration tasks such as petty cash and visitor enquiries.

Client Relationship Management CRM Software Briefings Loan Processing Demand Letters Receipt Project Updates Office Administration Petty Cash Management Event Planning

Jr. Marketing Executive & CRM

Pyramid Group

Mar 2017 - Mar 2020 (3 years)

Support marketing and CRM activities by briefing clients, working with property portals and campaigns, and participating in property expos. Handle official emails for clients and banks, prepare allotment letters and documentation for agreements, and assist with sales and presales strategies through customer feedback.

Briefings Marketing Campaigns Property Expos CRM Client Email Handling Banks Communication Allotment Letter Preparation Documentation Customer Feedback Sales Support Event Planning Improvement Analysis

Assistant HR-Admin

The Poorvanchal Co-operative Society

Jan 2014 - Jan 2017 (3 years)

Provide HR and administrative support by preparing salary and payout sheets, coordinating with clients and vendors, and supporting recruiting based on organizational needs. Manage housekeeping and security staff records, petty cash, office inventory, attendance and leave records, and help run training programs for new joiners.