Aastha Chaudhary
@aasthachaudhary2
I manage customer relationships, CRM operations, and service resolution across real estate journeys.
IndiaWhat I'm looking for
At Wave Infratech, I manage customer interactions across sales and post-sales journeys, resolving queries, complaints, escalations, and service requests while coordinating with Sales, Accounts, Back Office, and Construction teams.
I maintain customer and booking records across Salesforce CRM, Microsoft Dynamics, and SAP; support documentation, transfers, payments, and collections; and produce MIS reports using Excel and CRM platforms.
Experience
Work history, roles, and key accomplishments
Guest Relations Executive
Wave Infratech
Aug 2023 - Present (3 years 1 month)
Managed customer interactions and ensured seamless customer experience throughout the sales and post-sales journey. Handled queries, complaints, escalations, and service requests while coordinating with multiple internal teams.
Education
Degrees, certifications, and relevant coursework
Chaudhary Charan Singh University
Bachelor of Commerce, Commerce
2017 - 2020
Grade: 60%
Completed Bachelor of Commerce with a focus on commerce and business fundamentals.
Central Board of Secondary Education
Senior Secondary (XII), General Studies
2016 - 2017
Grade: 66%
Completed senior secondary education (Class XII) under the CBSE board.
Central Board of Secondary Education
Secondary (X), General Studies
2014 - 2015
Grade: 82%
Completed secondary education (Class X) under the CBSE board.
National Institute of Electronics & Information Technology
Course on Computer Concepts, Computer Concepts
Completed the Course on Computer Concepts, covering fundamental computer knowledge.
Tareeqa Global Solutions Pvt. Ltd.
HR Recruiter Training Course, Human Resources
Completed an HR Recruiter Training Course, focusing on recruitment and HR coordination skills.
Chaudhary Charan Singh University
Master of Commerce, Commerce
2020 - 2022
Grade: 72%
Pursued Master of Commerce with a focus on advanced commerce and business studies.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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