Naveen Mabbu
@naveenmabbu
CRM Executive at The Prestige City, Hyderabad, who managed customer support for 800+ clients and earned Customer Champion recognition.
IndiaWhat I'm looking for
At The Prestige City, Hyderabad, I managed customer support for 800+ customers across the project lifecycle. I was recognized as “Customer Champion” for my performance and customer satisfaction.
I handled customer queries, complaints, and service requests, tracking issues in SAP CRM and SAP C4C and following up on pending cases.
I coordinated with Sales, Projects, Legal, and Finance teams to resolve issues and keep customers updated. I also maintained customer records, issue logs, and service request documentation.
I’m looking to bring my CRM experience with large-scale real estate projects to a leading real estate organization and advance into a senior CRM role.
Experience
Work history, roles, and key accomplishments
CRM Executive
Prestige Group
Jan 2023 - Present (3 years 10 months)
Managed 800+ customers across the project lifecycle, ensuring seamless communication and support. Handled end-to-end customer interactions, tracked and resolved issues using CRM tools, and coordinated with cross-functional teams.
Education
Degrees, certifications, and relevant coursework
Ganapathy Engineering College
Bachelor of Technology, Electrical and Electronics Engineering
Grade: 72.8%
Completed B.Tech in Electrical and Electronics Engineering with 72.8% in 2021.
Vaageswari College
Diploma, Electrical and Electronics Engineering
Grade: 77.67%
Completed Diploma in Electrical and Electronics Engineering with 77.67% in 2018.
Navodaya High School
Secondary School Certificate, General Studies
Grade: GPA 8.5
Completed SSC with a GPA of 8.5 in 2015.
NSIC (National Small Industries Corporation Limited)
Industrial Training, Electrical Engineering
Completed industrial training covering domestic wiring, solar PV systems, and PLC basics.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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