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Ankita Tiwari

@ankitatiwari2

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Detail-oriented professional skilled in customer relations and problem-solving.

India

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What I'm looking for

I am looking for a role that allows me to leverage my customer service skills and analytical abilities in a collaborative environment, with opportunities for growth and development.

I am a detail-oriented professional with a strong focus on customer relations and problem-solving. My experience as a Client Relationship Executive at HDFC has honed my skills in maintaining accurate records and improving service experiences through effective communication and collaboration. I am passionate about delivering outstanding quality and service, ensuring that client needs are met with a positive approach.

In my previous roles, including internships in Human Resources and as an Administrative Assistant, I developed a knack for analytical thinking and teamwork. I have successfully created processes for tracking customer complaints and requests, which has significantly enhanced the overall service experience. My educational background in Finance and certifications in Advanced Excel and Strategic Human Resource Management further equip me to tackle challenges in dynamic environments.

Experience

Work history, roles, and key accomplishments

Current

Client Relationship Executive

Current

HDFC

Mar 2024 - Present (1 year 4 months)

Maintained accurate records of all client interactions using CRM software systems. Created processes for tracking customer complaints, requests or comments in order to improve overall service experience. Collaborated with sales team members on product.

Client Relationship Management CRM Software Customer Service Problem Solving Record keeping

Administrative Assistant Intern

Progressive Innovators Pvt Ltd

Feb 2024 - Mar 2024 (1 month)

Updated contact lists with current employee information on a regular basis. Created monthly reports on departmental activities using spreadsheet software programs such as Microsoft Excel. Performed data entry duties accurately and efficiently.

Data Entry Microsoft Excel Administrative Support Information Retrieval Record keeping

Human Resources Intern

Ayka Communication

Jan 2024 - Jan 2024 (0 months)

Conducted new employee orientations and onboarding processes. Analyzed internal feedback surveys from employees about their workplace experience. Organized and stored employment forms and information.

Onboarding Employee Relations Data Analysis Human Resources Record keeping

Education

Degrees, certifications, and relevant coursework

Amity University

MBA Finance, Finance

Completed a Master of Business Administration with a specialization in Finance. Gained expertise in financial management, investment strategies, and corporate finance principles.

Calcutta University

Bachelor of Arts, English

Earned a Bachelor of Arts degree with a focus on English. Developed strong analytical, critical thinking, and communication skills through the study of literature and language.