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Pavan Manchineella

@pavanmanchineella

Message

Results-oriented ServiceNow Developer with expertise in ITSM solutions.

India

Message

What I'm looking for

I am looking for a role that offers opportunities for growth, collaboration, and innovative projects in ITSM solutions.

I am a results-oriented ServiceNow ITSM Developer with 2 years of experience specializing in ServiceNow Administration, Development, and Integrations. My expertise lies in designing, developing, and implementing ServiceNow solutions that streamline and optimize business processes. I have a proven ability to enhance user experiences through customized Service Portals and efficient ITSM applications.

Throughout my career, I have successfully integrated Salesforce and utilized Confluent Kafka for real-time data streaming, improving employee onboarding processes and incident management. My commitment to excellence is reflected in my ability to reduce onboarding times by 30% and improve user satisfaction scores significantly. I thrive in fast-paced environments and am adept at collaborating with cross-functional teams to deliver tailored solutions that meet client needs.

Experience

Work history, roles, and key accomplishments

Current

ServiceNow Developer

Current

Cadential Technologies Private Limited

Feb 2023 - Present (2 years 4 months)

Developed and customized ServiceNow solutions, including an Employee Onboarding application that automated tasks and reduced onboarding time by 30%. Enhanced the Incident Management module by automating routing and integrating with systems like Jira and Kafka, improving resolution times by 30%. Customized the Service Portal to improve user experience and accessibility.

ServiceNow REST APIs ITSM Service Portal JavaScript Jira

Education

Degrees, certifications, and relevant coursework

Tudi RamiReddy Institute Of Science and Technology

Bachelor of Technology (B.Tech), Civil Engineering

Completed a Bachelor of Technology degree focusing on Civil Engineering principles. Studied core subjects related to structural design, geotechnical engineering, and transportation systems.