Paul Villyard
@paulvillyard
I modernize commerce, order management, and service platforms that improve customer experience and operational performance.
United StatesWhat I'm looking for
At Myriad Genetics, I own the roadmap for enterprise service transformation and an order management platform processing 300,000+ annual orders. I lead seven product, design, and research professionals while redesigning workflows that lifted turnaround performance from 45% to 98% within target TAT.
Previously at Illumina, I scaled MyIllumina’s global B2B commerce platform, growing average cart value 48% year over year and reducing quote generation from 24 hours to five minutes. I’ve also led omnichannel service transformation across Salesforce Service Cloud, CCaaS/CTI, AI chatbots, knowledge management, and self-service, reducing case handling time by 10 minutes and increasing inquiry deflection by 20%.
Experience
Work history, roles, and key accomplishments
Owns product roadmap and feature backlog for an enterprise service transformation and order management platform processing 300,000+ orders annually. Leads a team of seven product and design professionals, driving order turnaround performance from 45% to 98% within target TAT.
Associate Director, Digital Product Management — MyIllumina
Apr 2024 - May 2025 (1 year 1 month)
Owned end-to-end product strategy for MyIllumina, a global B2B digital platform. Grew average cart value 48% year over year and reduced quote generation from 24 hours to 5 minutes.
Owned strategy and delivery for an enterprise omnichannel service transformation, integrating CTI/CCaaS, AI chatbots, and knowledge management. Reduced average case handling time by 10 minutes and increased deflection by 20%.
Business Operations Manager, Professional Services
Nov 2016 - Apr 2018 (1 year 5 months)
Owned operations, financial management, performance management, and strategic planning for BIOVIA's Professional Services organization.
Led a team of three analysts and a database administrator to develop and manage a capacity forecasting and workforce planning framework for complex systems delivery.
Senior Business Analyst
BearingPoint (Deloitte Consulting)
Jun 2006 - Nov 2008 (2 years 5 months)
Served as Financial Controller for a $33M software development project and Project Management Analyst for a $189M USAID-funded project.
Education
Degrees, certifications, and relevant coursework
James Madison University
Bachelor of Arts, Business Management
Bachelor of Arts in Business Management with a concentration in Technology, Innovation & Entrepreneurship, completed in May 2006.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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