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Tom Dowley

@tomdowley

I lead digital product transformations, implement scalable workflows, and define delightful customer experiences across SaaS and enterprise platforms.

United States

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What I'm looking for

I'm looking to lead digital product and transformation work where I can improve customer experiences, scale business processes, guide cross-functional teams, and apply practical AI-powered workflows to planning and execution.

I led digital product management at Twist Bioscience, Rodan + Fields, SunPower, and Process Connections, delivering software, Salesforce, and operational transformation initiatives across life sciences, energy, manufacturing, and SaaS.

At Twist Bioscience, I improved the software development lifecycle for a $400 million business, introduced Agile ceremonies and release reporting, and drove the roadmap for core life sciences offerings. At Rodan + Fields, I aligned three Salesforce product teams for a multi-year digital transformation and launched an Experience Cloud community serving more than 300,000 users.

I also build AI-powered ClickUp agents and workflows that automate project management, documentation, requirements gathering, and planning. My work combines product strategy, customer experience, business process optimization, partner operations, and practical AI-assisted delivery.

Experience

Work history, roles, and key accomplishments

Current

Principal

Current

Process Connections Llc.

Jan 2002 - Present (24 years 8 months)

Lead consulting engagements defining and implementing scalable processes in sales, customer operations, account management, renewals, and project management. Developed AI-powered ClickUp agents and workflows to automate project management activities and improve productivity.

AI ClickUp Project Management Process Improvement Automation