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TIFFANNY CALHOUN

@tiffannycalhoun

Product Management Leader at Humana leading a $500M specialty insurance digital portfolio and improving enrollment and customer experiences.

United States

Message

At Humana, I lead financial planning and forecasting for strategic initiatives in a $500M specialty insurance digital portfolio. I lead and mentor Senior Product Managers responsible for enrollment and shopping experiences, and drive OKRs to improve alignment and delivery.

At Under Armour, I directed North American digital product strategy across a $30M portfolio and managed a team of five Product Managers. I partnered with Go-to-Market leadership on bundled pricing initiatives that increased expansion revenue by 40%, and led the enterprise experimentation strategy.

At Neiman Marcus, I built the product organization supporting Bergdorf Goodman’s digital business and led the launch of its first mobile application, which generated $11M in first-quarter mobile sales. Earlier, at JCPenney, I redesigned cart and checkout experiences that generated more than $10M in incremental revenue.

Experience

Work history, roles, and key accomplishments

Current

Lead Product Manager

Current

Humana

Jan 2024 - Present (2 years 8 months)

Led financial planning and forecasting for a $500M specialty insurance digital portfolio, overseeing customer acquisition, enrollment, and digital experience optimization. Mentored a team of Senior Product Managers and implemented OKR frameworks to improve strategic alignment and delivery execution.

Product Management Financial Planning Forecasting OKRs Digital Strategy Customer Acquisition Enrollment Digital Experience Optimization Web Platform Mentorship Executive Stakeholder Management Voice Of Customer Conversion Rate Optimization

Senior Manager of Product Management (NA)

Under Armour

Jan 2022 - Dec 2024 (2 years 11 months)

Directed North American digital product strategy across a $30M product portfolio, leading a team of Product Managers focused on customer acquisition, experimentation, and e-commerce optimization. Launched bundled pricing initiatives that increased expansion revenue by 40% and led enterprise experimentation strategy.

Product Management Digital Strategy Portfolio Management Team Leadership Customer Acquisition Experimentation Ecommerce Optimization Bundling Feature Flag Management Testing Governance KPI Frameworks Cross Functional Collaboration Process Improvement

Senior Manager/Product Management

Neiman Marcus

Jan 2021 - Dec 2022 (1 year 11 months)

Built and led the product organization for the Bergdorf Goodman digital business, driving mobile commerce growth and establishing foundational product operations. Launched Bergdorf Goodman's first mobile application, generating $11M in first-quarter mobile sales, and implemented Agile operating models.

Product Management Team Building Agile Mobile Commerce Product Operations Adobe Analytics Executive Reporting Attribution Customer Acquisition Conversion Roadmapping Customer Experience Strategy

Senior Product Manager

JCPenney

Jan 2018 - Dec 2021 (3 years 11 months)

Led digital commerce product initiatives for a platform serving over 27M users, focusing on conversion optimization, checkout modernization, and customer experience improvements. Redesigned cart and checkout experiences, increasing conversion rates and generating over $10M in incremental revenue.

Product Management Digital Commerce Conversion Rate Optimization Checkout Modernization Customer Experience Team Management Mentorship Vendor Management Roadmapping Stakeholder Management

Product Manager

Rent-A-Center

Jan 2017 - Dec 2018 (1 year 11 months)

Managed a $111M e-commerce and SaaS product portfolio supporting both digital and in-store customer experiences. Coordinated weekly releases across offshore and onshore development teams and partnered with operations and technology stakeholders to improve platform reliability and usability.