Paul Ryan Dungo

Created and maintained project schedules via GitHub, maintained change request logs to mitigate project risks, and facilitated internal/external product demonstrations with internal team and client stakeholders.

Implemented Policy and Billing Platform projects valued between $50K-$200K, totaling approximately 1,500 billable hours. Conducted BRD and FSD gathering sessions, performed gap analysis, and trained internal colleagues on billing application implementation protocols.

Spearheaded Integrated Risk Management (IRM) software project implementations with valuations from $50k - $150k. Reviewed SOWs, assisted pre-sales with LOE analysis, facilitated project meetings, and led go-live activities and post-go-live transitions.

Executed projects to deliver standard and customized claims management solutions with values ranging from $10k-$100k. Configured Riskonnect Salesforce Claim Administration Software, conducted data mapping and ETL functions, and created dashboards and BI reports.

Simplified Cognos metrics and reports for CFO and Sales Executives to deliver financial health reports on a weekly, monthly, quarterly, and annual basis. Updated metrics used to drive key executive business decisions and maintained a database of reports.

Advised clients on Qualified Domestic Relations Order payments and defined benefits/contribution plan provisions. Identified and documented requirements based on client's 401(k) plan provisions and triaged technical issues related to client-specific configurations and payroll processes.

Pursuing a Professional Certificate Program in AI/ML with expected completion in October 2026.

Earned a Master of Science in Information Systems from DePaul University.

Completed a Certification in Systems and Database Analysis from UCLA Extension.

Earned a Bachelor of Business Administration with a major in Management Information Systems (MIS) from the University of Notre Dame.