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Carmelita Ervin

@carmelitaervin

I translate enterprise business needs into integration requirements, Agile delivery plans, and production-ready solutions.

United States

Message

What I'm looking for

I'm seeking senior-level Business Analyst and Scrum Master opportunities where I can apply AI-assisted delivery, Agile practices, enterprise business analysis, systems integration, and UAT leadership.

I've delivered 30+ enterprise customer communications management implementations at Oracle Corporation and led technical business analysis for Victor Insurance and Secura Insurance. My work spans insurance, utilities, and financial services, turning complex integration, data, and regulatory needs into clear requirements, user stories, specifications, and test plans.

At Victor Insurance, I helped coordinate 15+ quarterly production deployments, reduced deployment failures by 60%, and improved delivery predictability through Scrum of Scrums and disciplined Jira backlog refinement. I bring hands-on experience in SQL validation, API and systems integration, Documaker CCM, UAT leadership, data mapping, BPMN process analysis, and AI-assisted Agile reporting.

Experience

Work history, roles, and key accomplishments

Technical Business Analyst

Victor Insurance (Marsh)

Jan 2021 - Dec 2025 (4 years 11 months)

Partnered with engineering leads to define CI/CD-aligned acceptance criteria and coordinate 15+ production deployments per quarter through GitHub Actions, reducing deployment failures 60% and release errors 20%. Analyzed broker submission workflows end to end to uncover integration gaps across UMS, Documaker, and downstream rating systems; rebuilt BPMN process flows that cut manual processing by 4