At CNA Insurance, I gather and translate business requirements for P&C policy, billing, and claims transformation using Guidewire. I work across PolicyCenter, BillingCenter, and ClaimCenter processes, from policy administration and billing to the claims lifecycle.
At National Indemnity Company (NICO), I led PolicyCenter requirements discovery and fit-gap analysis for a policy administration transformation. I translated findings into functional documentation and supported Agile delivery, testing, and go-live readiness.
At Bamboo Insurance, I configured and customized ClaimCenter and BillingCenter for a cloud transformation. I also implemented integration services using GOSU, SOAP, REST, and JMS messaging.
Earlier, I worked on Guidewire policy, billing, and claims integrations at The Hanover Insurance Group and quality engineering at Mercury Insurance. My business analysis work at State Auto Insurance Companies, American Modern Insurance Group, and Datasoft Technologies focused on documenting insurance processes and supporting policy and claims initiatives.
