Open to opportunities

Allan Paul Operario

@pauloperario

Message

Self-managed professional excelling in leadership, process optimization, and customer focus

Philippines

Message

What I'm looking for

I am looking for a role in a dynamic company that values innovation and offers opportunities for growth, particularly in the SaaS sector.

My name is Allan Paul Operario, and I bring over 3 years of expertise in team management, customer support, and virtual assistance, with a proven record of driving efficiency and delivering results. Currently, I lead a team of 15 specialists at Spreetail, where we’ve achieved a 50% error reduction and consistently met 95% of key performance indicators. My background spans e-commerce, business development, and virtual assistance, where I’ve strengthened client relationships, streamlined processes, and boosted team performance.

I’m passionate about leveraging my skills in process optimization and customer satisfaction to transition into the SaaS industry, where I aim to deliver innovative solutions and support forward-thinking organizations in achieving meaningful growth.

Experience

Work history, roles, and key accomplishments

Current

Team Manager

Current

Spreetail

Jul 2023 - Present (1 year 11 months)

Led a team of 15 specialists across multiple projects, achieving a 50% error reduction and ensuring 100% on-time delivery. Streamlined processes and collaborated cross-functionally to enhance communication and performance metrics.

Team Leadership Process Optimization KPI Analysis Project Management Cross Functional Collaboration

Business Development Enablement Specialist

Spreetail

Jun 2022 - Jul 2023 (1 year 1 month)

Managed the Discovery Deck process for sales presentations, improving outreach effectiveness by 80%. Conducted market research and supported Business Development Managers with various tasks.

Market Research Sales Support Process Improvement Data Management CRM Management

Technical Account Manager - Sales Assistant

Buy Box Experts

Sep 2021 - Jun 2022 (9 months)

Assisted the Sales Manager with scheduling and follow-ups, increasing Discovery Meetings by 75%. Maintained organized sales data and enhanced administrative workflows to support sales activities.

Sales Support Data Management Administrative Support CRM Management Reporting

Lead Generation Specialist - Virtual Assistant

Matt Smith Fitness

Jan 2021 - Jun 2021 (5 months)

Implemented lead generation strategies that increased qualified prospects and improved sales pipeline quality. Built relationships with prospects to enhance engagement.

Lead Generation Relationship Management Sales Strategy Data Management Customer Engagement

Sales Officer - Assistant Manager

Bank of the Philippine Islands

Jun 2016 - Oct 2020 (4 years 4 months)

Strengthened client relationships through personalized consultations, improving retention by 20%. Reduced processing time by 30% and enhanced overall customer experience.

Client Relationship Management Customer Service Process Improvement Sales Strategy