Chris Marayag

As a Sr. Lead Virtual Assistance, I coordinate and manage the Digital Assembly Line, overseeing operators and ensuring efficient workflow. My role involves client communication, feedback provision, and team management to meet production objectives.

In my role as a Quality Evaluator, I assessed calls for quality compliance, provided feedback to representatives, and monitored call metrics to enhance performance. My analytical skills contributed to improving overall service quality.

As a Site Quality Lead, I managed a team to ensure superior customer experience, monitored service levels, and provided training. I was responsible for performance appraisals and communication between management and frontliners.

In my role as Senior Team Manager, I oversaw service delivery, managed escalations, and ensured adherence to performance standards. I developed reports and maintained communication with upper management.

As a Team Lead, I managed outbound sales operations, ensuring team performance met service level requirements. I provided solutions and maintained communication between agents and management.

In my role as a Customer Service Representative, I resolved customer inquiries via phone and email, maintained customer records, and provided feedback on service issues.

As a Subject-Matter-Expert, I provided expertise in billing and technical support, led team huddles, and handled escalated customer transactions, ensuring compliance and customer retention.