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paul muchiriPM
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paul muchiri

@paulmuchiri

Senior Technical Support Engineer at Relational FS; built DBOps, cutting manual SQL Server archiving work by about 80%.

Kenya
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At Relational FS, I support the PROFITS core banking system for more than six banks and SACCOs across Africa and Europe. I take production incidents from first report to root cause across the application, databases, servers, and network.

I designed and built DBOps (Archivio), a Python application that automates SQL Server archiving and database operations for PROFITS. It cut manual archiving work by about 80%, and I extended it with operational tools, role-based access, and a Windows installer and patch process.

Before Relational FS, I worked at Copia Global in technical support, system administration, and DevOps. I built CI/CD pipelines and containerised applications with Docker and Kubernetes, cutting deployment time by about 60%.

Experience

Work history, roles, and key accomplishments

RF
Current

Senior Technical Support Engineer

Relational FS

Dec 2025 - Present (10 months)

Provides first-line production support for the PROFITS core banking system across multiple banks and SACCOs in Africa and Europe, handling incidents from report to root cause. Built DBOps (Archivio), a Python application for SQL Server archiving and database operations, and extended it into a database operations workspace.

RF

Technical Support Engineer

Relational FS

Jul 2024 - Nov 2025 (1 year 4 months)

Provided production support for the PROFITS core banking system, handling incidents, health checks, upgrades, restores, and data operations. Built internal tools including DBOps (Archivio) for SQL Server archiving and an IT operations platform for API testing and deployment automation.

SE

Computer Hardware and Software Consultant

Self Employed

Jan 2018 - Mar 2022 (4 years 2 months)

Built and repaired PCs, supplied parts, and advised small businesses on hardware, software, and security.

CG

Technical Support Specialist

Copia Global

Mar 2020 - Jun 2021 (1 year 3 months)

Supported staff and warehouse operations through Freshdesk and Jira, handling user accounts, access, hardware, printers, and network issues.

JC

IT Support Intern

Jaymol Company

Jul 2016 - Nov 2017 (1 year 4 months)

Provided IT support as an intern.

Education

Degrees, certifications, and relevant coursework

Moringa School logoMS

Moringa School

DevOps Engineering Programme, DevOps Engineering

2025 -

Enrolled in the DevOps Engineering Programme, currently ongoing as of October 2026.

Jomo Kenyatta University of Agriculture and Technology logoJT

Jomo Kenyatta University of Agriculture and Technology

Bachelor of Science, Mathematics and Computer Science

2013 - 2018

Pursued a Bachelor of Science in Mathematics and Computer Science, completing the program in 2018.

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