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Robert Kibugu

@robertkibugu

Technical Lead at iSoftKenya supporting UNDP’s CIMS; built a pipeline that made data from 1,700+ risk reports queryable.

Kenya

Message

What I'm looking for

I’m interested in remote technical support work serving US/Canada or EU hours from Kenya, supporting production applications, databases, and distributed users.

At iSoftKenya Ltd, I own Tier 1–2 support for UNDP IRMU’s Contractor Information Management System, supporting its applications, authentication, APIs, and databases. I investigate production issues and document root-cause analysis for distributed users.

I built a database pipeline that extracts and structures data from 1,700+ Word risk reports so analysts can query the risk content. I also shipped search and retrieval improvements, including fuzzy search, to help users find contractors and contracts more reliably.

At UN Somalia, RCO, I built and supported centralized knowledge and data systems and dashboards for programme teams. I trained users on reporting and data tools, with documentation and handoffs aimed at reducing repeat support tickets.

Earlier, I developed UNEPLive and supporting APIs at UN Environment, and supported banking applications and databases at I&M Bank and Diamond Trust Bank. My work has included production support, database troubleshooting, integrations, and migrations.

Experience

Work history, roles, and key accomplishments

Current

Technical Lead

Current

iSoftKenya Ltd

Apr 2023 - Present (3 years 6 months)

Owns Tier 1-2 support for a multi-country Contractor Information Management System (CIMS) used for due diligence and risk work. Investigates and resolves production issues with structured RCA, built a database pipeline for UNDP IRMU, and leads upgrades and migrations with minimized downtime.

SQL Oracle MySQL PostgreSQL Microsoft SQL Server API Troubleshooting RCA Incident Management Problem Management Change Management Technical Documentation Moodle NodeJS Git Apache Tomcat Power BI Tableau

Knowledge and Database Analysis Specialist

UN Somalia, RCO

Nov 2014 - Mar 2023 (8 years 4 months)

Built and supported centralized knowledge and data systems/dashboards for programme teams. Trained 300+ users on reporting and data tools, and supported data analysis and reporting across programmes.

SQL Databases Data Analysis Reporting Dashboarding Training Documentation Remote Support

Application & Design Consultant

UN Environment

Aug 2013 - Sep 2014 (1 year 1 month)

Developed UNEPLive and supporting APIs for environmental data access and reporting. Built PHP/JavaScript web applications and visualization tools used by stakeholders for clearer reporting.

PHP JavaScript API Development Web Applications Data Visualization

Applications Support Supervisor

I&M Bank

Oct 2010 - Jul 2013 (2 years 9 months)

Led application support for internet/mobile banking and internal systems. Investigated production incidents, drove RCA on recurring issues, and coordinated vendor/SLA and database troubleshooting under banking change control.

Application Support Incident Management RCA Vendor Management SLA Management Database Troubleshooting Change Management Integration