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DANIEL KIBERA

@danielkibera

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ICT and Technical Support Specialist focusing on reliable, secure IT infrastructure.

Kenya

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What I'm looking for

I seek a role where I can maintain and improve IT infrastructure, collaborate with engineering teams, mentor support staff, and reduce downtime via automation and solid documentation.

I am an ICT and Technical Support Specialist with over four years of hands-on experience administering Linux and Windows systems, managing DNS, and supporting web, email, and cloud hosting platforms. I specialize in server deployment, troubleshooting, and ensuring high availability for enterprise and hosting environments.

I have a proven track record in developing SOPs, knowledge base articles, and delivering internal technical training to improve support outcomes and reduce downtime. I collaborate with engineering and NOC teams to drive platform reliability and perform root-cause analysis under SLA environments.

I automate repetitive tasks with Bash and Python, administer databases and web stacks, and provide advanced remote support for both technical and non-technical users, aiming to maintain secure, well-documented, and efficient IT systems.

Experience

Work history, roles, and key accomplishments

Technical Support Engineer

Truehost Cloud

Jul 2024 - Dec 2025 (1 year 5 months)

Managed Linux and Windows system administration, developed SOPs and troubleshooting guides, and collaborated with Engineering and NOC to improve platform reliability while delivering advanced remote support under SLA.

Linux Administration Windows Server DNS management Email Troubleshooting Remote Support BASH Python

Technical Support Specialist

Truehost Cloud

Jan 2022 - Jul 2024 (2 years 6 months)

Provided Tier 1/2 support for web hosting, email, domains and applications, resolved platform outages and performance issues, and automated operational tasks to improve support efficiency.

Web Hosting Plesk CyberPanel)MySQL MariaDB DNS BASH Python

IT Support Assistant

Menengai Oil Refineries Limited

Sep 2021 - Dec 2021 (3 months)

Installed and maintained workstations and on-prem servers, supported enterprise networking and user access management, and enforced corporate security and operational procedures.

Desktop Support

Education

Degrees, certifications, and relevant coursework

Kirinyaga University

Bachelor of Business Information Technology, Business Information Technology

2017 - 2021

Completed a Bachelor of Business Information Technology with coursework combining business and information technology principles to support IT operations and systems.