Stephen Githuku

Provided second-level support for mission-critical applications, including core banking (T24), ATM switching, BNAs, Internet banking, and digital lending platforms. Monitored and troubleshooted digital transaction systems to ensure 24/7 availability and customer satisfaction.

Led a team of 5 engineers in a 24/7 proactive monitoring environment supporting banks’ Always-On and Site Reliability Engineering (SRE) mandates. Enhanced Nagios monitoring system with improved thresholds, introduced Elastic Search for T24 and digital services integration, and implemented IBM Instana for advanced APM.

Chaired weekly Change Governance Committee meetings, assessing risks and impact of proposed changes, and ensuring seamless communication across business units. Developed and disseminated strategic IT reports (monthly, quarterly, and annual) to senior management and operational units to drive informed decision-making.

Delivered Tier 1 and Tier 2 on-site and remote support to over 1000 users in Kenya and South Sudan. Installed and configured workstations, software, and peripherals; resolved hardware/software issues with minimal user disruption.

Spearheaded successful Windows 7 to Windows 10 migration for Stanbic Bank branches in Kenya and South Sudan. Managed project timelines, resource allocation, and stakeholder communications across cross-border teams.

Oversaw and scheduled nationwide preventive maintenance for critical hardware infrastructure at KCB and Stanbic Bank. Conducted audits and developed comprehensive status reports to ensure compliance and reduce operational risk.

Provided high-level remote support for Cooperative Bank of Kenya and Coca-Cola sites across East Africa. Managed ticket escalations, conducted log analysis, and ensured timely resolution of critical incidents.

Currently pursuing a Bachelor of Science in Computer Technology. This program focuses on advanced computing principles and technologies.

Completed high school education and received a High School Diploma in 2013. The curriculum provided a foundational understanding across various subjects.