Paul Mogan
@paulmogan
Motivated chat support professional delivering fast, accurate customer service and strong written communication.
KenyaWhat I'm looking for
I am a motivated and reliable chat support agent with hands-on experience managing customer inquiries, resolving complaints, and maintaining professional communication across chat platforms. I prioritize fast, accurate responses and excellent client relationships.
As a freelance chat support specialist since 2023, I have handled high-volume chats, provided precise information, and resolved issues to maintain client satisfaction. I also run a small business and tattoo studio, managing bookings, social media inquiries, and online promotion, which sharpened my client-facing and multitasking skills.
I am available for remote work, adaptable with a flexible schedule, and a quick learner committed to continuous improvement in customer service and online communication.
Experience
Work history, roles, and key accomplishments
Chat Support Agent
Freelance
Jan 2023 - Present (3 years 2 months)
Provide real-time chat support, respond to customer inquiries promptly, and resolve complaints while maintaining professional client relationships. Manage multiple client conversations and ensure accurate information delivery across chat platforms.
Business Owner & Tattoo Artist
Paul Mark Ink Tattoo Studio
Jan 2022 - Present (4 years 2 months)
Manage studio operations, handle bookings and customer communications via WhatsApp and social media, and deliver high-quality tattoo services while promoting the business online. Maintain customer satisfaction and oversee day-to-day service delivery.
Education
Degrees, certifications, and relevant coursework
Secondary School Education (KCSE)
KCSE, General Secondary Education
Completed secondary school education and obtained the Kenya Certificate of Secondary Education (KCSE).
Availability
Location
KenyaAuthorized to work in
Job categories
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