Juma Jackson
@jumajackson
Motivated remote Customer Support trainee, skilled in English chat communication, fast typing, and detail-focused issue resolution.
What I'm looking for
I’m a motivated and detail-oriented individual seeking a remote Customer Support / Chat Support role, bringing strong English communication skills and a careful, fast-learning approach. I’m focused on providing high-quality customer service in online support and moderation contexts.
Through my freelance practice as a Customer Support Trainee (2025–Present), I practiced online customer support and live chat scenarios. I responded to simulated customer inquiries in English, handled mock issues like account and service questions, and improved my communication, typing speed, and accuracy while learning customer service etiquette and professional communication.
I’m available for remote work with flexible working hours and ready to start immediately. I want to apply my ability to follow instructions carefully and solve problems with attention to detail, while continuing to grow professionally in the online customer service industry.
Experience
Work history, roles, and key accomplishments
Customer Support Trainee
Self Employed
Jan 2025 - Present (1 year 5 months)
Practiced remote customer support and live chat scenarios by responding to simulated English inquiries and handling mock account/service questions. Improved professional communication, typing speed, and accuracy while following customer service guidelines.
Education
Degrees, certifications, and relevant coursework
Kisii University
Bachelor’s Degree
2021 - 2025
Bachelor's degree program at Kisii University (2021–2025).
Nyanchwa Boys High School
KCSE Certificate
2017 - 2020
Completed KCSE Certificate studies at Nyanchwa Boys High School (2017–2020).
Availability
Location
Authorized to work in
Job categories
Interested in hiring Juma?
You can contact Juma and 90k+ other talented remote workers on Himalayas.
Message JumaFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
