pauline waweru

I am an experienced Customer Care Representative with a strong background in customer support and sales. I have a proven ability to handle customer inquiries, resolve issues efficiently, and build lasting relationships that drive customer satisfaction and loyalty. With a sales-focused mindset, I identify customer needs, recommend suitable products or services

Maintained store merchandising and transactions, processed returns and refunds, and assisted customers with inquiries to ensure smooth point-of-sale operations and improved in-store experience.

Developed gameplay test plans, provided test specifications and design feedback, and balanced gameplay elements to improve product quality and player experience.

Collected customer data, produced daily performance reports, and promoted products to increase engagement and inform sales strategy improvements.

Handled inbound calls with positive, clear communication, followed scripts to resolve inquiries efficiently, and delivered friendly customer care.

Built and maintained client relationships, stayed current on product ranges, and provided professional sales support to resolve complex customer queries.

Delivered professional front-desk service, maintained reception area standards, managed correspondence, and facilitated internal communication to enhance client experience.

Provided attentive customer support, processed orders and calls, maintained noticeboard updates, and supported PR and internal communications.

Diploma in Public Relations awarded by the Kenya Institute of Management, Kitengela Branch.