Agnes Mburu
@agnesmburu1
Customer service professional with 10+ years delivering exceptional client experiences and sales support.
KenyaWhat I'm looking for
I’m a dedicated and adaptable Customer Service Professional with over 10 years of experience across customer service, retail, sales, hospitality, and administration. I focus on building strong client relationships, solving problems quickly, and delivering excellent customer experiences.
Since Jan 2025, I’ve been a Business Owner / Sales Representative, managing and running my own business. I market and sell products, handle customer inquiries, orders, and payments, maintain customer relationships, and manage stock and daily operations.
From Apr 2022 to Nov 2024, I worked as a Customer Service Representative at Queendom Spa in Kenya. I responded to customer inquiries, resolved complaints, processed orders, refunds, and exchanges, maintained customer records, and promoted additional services.
Earlier roles strengthened my front-desk and administrative foundation, including Administrative Assistant at Affordable Computer Services (Aug 2016 – Jul 2017) and Receptionist at Lily Pond Spa in Dubai, UAE (Feb 2015 – Jul 2016). I also bring sales and cash-handling experience from FUCOM L.L.C in Abu Dhabi and Mr. Price Fashion, where I built customer relationships and generated sales leads.
Experience
Work history, roles, and key accomplishments
Business Owner / Sales Representative
Personal Business
Jan 2025 - Present (1 year 6 months)
Managing and running a personal business, marketing and selling products to customers. Handling customer inquiries, orders, payments, stock, and daily operations.
Customer Service Representative
Queendom Spa
Apr 2022 - Nov 2024 (2 years 7 months)
Responded to customer inquiries and resolved complaints. Processed orders, refunds, and exchanges while maintaining customer records and promoting additional services.
Administrative Assistant
Affordable Computer Services (ACS)
Aug 2016 - Jul 2017 (11 months)
Managed calls, appointments, reports, and office administration. Provided administrative support for daily operations.
Receptionist
Lily Pond Spa
Feb 2015 - Jul 2016 (1 year 5 months)
Handled front-desk operations and provided customer service. Managed payments and supported customer inquiries at the reception.
Cashier / Customer Service Assistant
FUCOM L.L.C
Jan 2014 - Jan 2015 (1 year)
Delivered customer service and assisted with purchases. Supported transactions and customer needs in a retail setting.
Sales Representative
Mr. Price Fashion
Jan 2011 - Nov 2013 (2 years 10 months)
Built customer relationships and promoted products effectively. Supported sales through customer engagement and product promotion.
Sales Promoter
Reagways Enterprises
Jan 2010 - Sep 2010 (8 months)
Assisted customers and generated new sales leads. Promoted products by supporting customer needs and driving sales inquiries.
Education
Degrees, certifications, and relevant coursework
Ufanisi Beauty College
Certificate in Barbering, Barbering
Completed a Certificate in Barbering at Ufanisi Beauty College in 2025.
Rafa Homecare of Disability Institute
Certificate
Earned a certificate from Rafa Homecare of Disability Institute in 2024.
Zetech Institute of Management
Certificate in Sales and Marketing, Sales and Marketing
2009 - 2010
Completed a Certificate in Sales and Marketing at Zetech Institute of Management from 2009 to 2010.
St. Francis Computers
Certificate, Computer
Completed a computer certificate at St. Francis Computers in 2009.
Karima High School
Kenya Certificate of Secondary Education (KCSE), Secondary Education
2004 - 2007
Completed Kenya Certificate of Secondary Education (KCSE) at Karima High School from 2004 to 2007.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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