Paul Eneojo
@pauleneojo
Customer Support & data-focused CRM specialist improving CSAT and data accuracy through workflow design and optimization.
NigeriaWhat I'm looking for
I’m a Customer Service and Data Entry Specialist with over 5 years of experience supporting fast-paced fintech and tech teams. I specialize in managing high-volume inquiries and large datasets while maintaining accuracy, compliance, and exceptional customer satisfaction.
Across my roles, I’ve handled 4,000+ weekly multi-channel inquiries while sustaining 90%+ CSAT. I’ve also processed and validated thousands of CRM records with 99.9% accuracy, reduced duplication by 35%, and improved onboarding speed by 25% through workflow optimization and structured data standardization.
I build practical systems that teams can rely on—developing 50+ SOPs and reporting templates to reduce ticket volume and errors by 25% and enhance self-service efficiency. I’m highly proficient in CRM platforms including Salesforce, Zoho, HubSpot, Zendesk, Freshdesk, and Gorgias, and I bring analytical thinking, attention to detail, and strong communication from my Economics background and certifications in Customer Success and Data Analysis.
Experience
Work history, roles, and key accomplishments
-Entered over 4,000 records weekly with 99.9% accuracy, leveraging cross-source verification in Excel and Google Sheets to ensure data integrity and consistency across systems.
-Identified and resolved data inconsistencies, enhancing overall dataset reliability by 30% through systematic validation, reconciliation, and structured quality-control processes for all incoming records.
-Implemented secu
-Standardized and reconciled 950+ merchant CRM records, reducing duplication by 35% while improving operational efficiency, data accuracy, and overall reporting reliability across multiple platforms.
-Refined data collection, documentation, and onboarding processes, accelerating merchant activation by 25% and ensuring audit-ready records and seamless operational workflows for cross-functional team
Supported data analytics and data cleaning activities, with work focused on accuracy, documentation, and confidentiality. Used tools such as Microsoft Excel, Google Sheets, and Google Workspace while handling CRM/software and DBMS-related tasks.
-Increased client retention by 30% through proactive onboarding, dedicated multi-channel support for over 200 SMB clients, providing clear guidance and enhancing overall customer satisfaction.
-Achieved 100% invoice accuracy and streamlined payment reconciliation using Stripe and Excel, while cleaning 1,200+ CRM records, improving sales follow-up success by 25%.
-Built standardized reporting templ
-Validated and cleaned 1,200+ CRM records, enhancing sales follow-up efficiency by 25% while ensuring data integrity, accuracy, and streamlined operational workflows across the team.
-Developed standardized reporting templates, reducing documentation errors by 25%, improving cross-team consistency, and supporting timely, accurate performance tracking for management decision-making.
-Identified inc
Education
Degrees, certifications, and relevant coursework
Kogi State University
Bachelor's degree, Economics
2013 - 2018
Earned a bachelor's degree in Economics at Kogi State University from 2013 to 2018.
Kogi State University, Anyigba
Bachelor's degree, Economics
2013 - 2018
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
Interested in hiring Paul?
You can contact Paul and 90k+ other talented remote workers on Himalayas.
Message PaulGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
