abdullahi bello
@abdullahibello
Customer Service Manager who turns high-volume data into accurate reporting and faster resolutions.
NigeriaWhat I'm looking for
I’m a detail-oriented Customer Service Manager with 6+ years of experience in high-volume environments, specializing in Data Entry, Excel-based analysis, and Administrative Support. I maintain and oversee database maintenance for 500K+ merchant records, ensuring data integrity and typing accuracy across a team of 28 CSRs.
In my roles, I use Microsoft Office and Excel to generate report generation tied to budgets and performance goals, and I refine SOPs, macros, and knowledge bases to reduce entry errors and improve verification speed. I’ve also led teams on complex datasets in Excel and Power BI, maintained escalation matrices to cut resolution times from 48 hours to 12 hours, and trained 45+ new hires to raise data verification and support standards.
Experience
Work history, roles, and key accomplishments
Oversee database maintenance and ensure data integrity for 500K+ merchant records, leading a team of 28 CSRs. Produce Excel-based reports, update SOPs/macros, and manage a centralized knowledge base to improve CSAT and reduce data entry errors.
Senior Customer Service Team Lead
Jumia Nigeria
Mar 2020 - Dec 2022 (2 years 9 months)
Organize and review 3,000+ weekly ticket entries while maintaining data entry standards and operational support. Use Excel and Power BI to analyze datasets, streamline escalations via an internal escalation matrix, and train 45+ new hires on data verification and typing accuracy standards.
Customer Service Representative
Konga
Jun 2018 - Feb 2020 (1 year 8 months)
Input customer order, return, and complaint data for 60+ daily interactions with a focus on typing accuracy and data integrity. Maintain and update FAQ documentation and perform ongoing database maintenance to ensure accurate information retrieval for customers.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Bachelor of Science, Mass Communication
2014 - 2018
Grade: Second Class Upper
B.Sc. in Mass Communication at the University of Lagos (2014–2018). Graduated with Second Class Upper.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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