At FinTech Operations, I handled customer inquiries across phone, email, and live chat in a digital financial environment. I investigated account discrepancies, payment records, and transaction issues, following standard operating procedures.
I documented customer interactions in the internal CRM database and maintained clear follow-up records while handling sensitive user data securely.
At Bloom, I maintained customer information and updated digital records for remote client workflows. I verified incoming requests before system processing and communicated asynchronously with team members to resolve discrepancies.
At D-Link Excellence Spa, I responded to service inquiries and booking requests, reviewed customer-facing content and FAQs, and resolved client complaints.
