Open to opportunities

Paula lesette Tenorio

@paulalesettetenorio

Message

Enthusiastic customer service specialist with 5 years of experience.

Philippines

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am an enthusiastic and dedicated all-around specialist with over 5 years of experience in fast-paced customer-oriented environments. My proven track record includes delivering exceptional service, resolving inquiries, and building positive relationships with customers. I pride myself on my effective communication, problem-solving skills, and adaptability, which have been crucial in my roles.

Throughout my career, I have worked as a CSR/TSR and Sales Consultant, where I helped customers with billing inquiries, technical issues, and service upgrades. My experience at Sutherland Global Services and Alorica Clark has equipped me with the ability to perform basic and advanced troubleshooting, ensuring customer satisfaction. Currently, as a Travel Consultant at Wyndham Destinations, I assist members in planning their vacations, providing them with valuable information about amenities and tourist spots.

Experience

Work history, roles, and key accomplishments

Travel Consultant

Travel + Leisure Wyndham Destinations

Aug 2022 - Present (2 years 10 months)

Assisted members with their bookings, advising on vacation destinations, room types, and club convenience. Informed them about amenities, pricing, tourist spots, and perks, while also assisting new customers and resolving stay and billing issues.

Customer Service Sales Conflict Resolution Communication Time Management

TEAM OF EXPERT, SALES, CSR/TSR (Telco Campaign)

Alorica Clark (T-MOBILE)

Jan 2020 - Present (5 years 5 months)

Provided helpful information, answered inquiries, and resolved complaints regarding accounts, bills, mobile problems, and data signals. Assisted with mobile issues through basic and advanced troubleshooting, and offered sales for plans and new lines.

Customer Service Sales Technical Support Troubleshooting Account Management Billing Communication

CSR/TSR (Email, Chat and Voice)

Sutherland Global Services (HughesNet)

Nov 2018 - Present (6 years 7 months)

As a Universal Agent, I helped customers with bill payments, explanations, plan upgrades, and internet troubleshooting. I also processed returns, equipment shipping, and offered sales for their services.

Customer Service Technical Support Billing Sales Troubleshooting CRM Systems Communication

Education

Degrees, certifications, and relevant coursework

Liceo De Christ The King Inc.

High School Diploma, General Studies

Completed secondary education, focusing on a broad curriculum to prepare for higher studies and professional life. Developed foundational knowledge across various subjects.

Bonifacio Luz Natividad Foundation

Associate's Degree, Humanities & Social Sciences

Studied Humanities & Social Sciences, gaining a comprehensive understanding of human culture, society, and critical thinking. Developed strong analytical and communication skills essential for various professional fields.