ALLIAH ALLABO

I am a customer service representative with four years of BPO experience focused on delivering high-quality client support and technical troubleshooting. I have worked tiered support and mentorship roles for major clients such as Samsung America, AOL, and Disney Plus.

At Transcom Philippines, I handled inbound and outbound calls, updated CRM records, and scheduled technician home service appointments while resolving technical issues. At TELUS Philippines I provided timely phone support, promoted security and email products, and supported customers via live chat and email.

In my current role at Sutherland Global Services I manage inbound and outbound calls, handle escalations, assist with troubleshooting, and provide mentorship to trainees. I focus on complaint management, client retention strategies, and meeting SLA and KPI targets across voice, chat, and email channels.

I bring strong CRM experience, multichannel support capabilities, upselling and product-promotion skills, and bilingual communication in English and Tagalog. I aim to continue growing in customer success and leadership within high-volume support environments.