Looking for a job

Paula Fernandez Garcia

@paulafernandezgarcia

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I build strong international guest relationships across hospitality, operations, and sales.

Spain

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What I'm looking for

I'm looking to develop my career in corporate travel, client acquisition or B2B sales, applying my international hospitality, client relations and operational coordination experience.

I've supported international guests and hotel operations at Hotel Tach in Spain, managing reception across day and night shifts.

I handle reservations, check-in and check-out, invoicing, payments, cash management, guest enquiries and coordination with hotel departments. I use Opera PMS and hotel management systems to maintain accurate booking, billing and guest records.

At Meliá Hotels International in Koh Samui, I completed an international management programme with rotations across Reservations, F&B, Kitchen, Housekeeping, Hygiene and F&B Coordination. I developed a broad view of service delivery, operational coordination and multicultural guest experience.

My experience also includes remote Spanish tutoring, reception administration, logistics and high-volume customer service. I'm fluent in English and bring a strong interest in corporate travel, client acquisition and B2B sales.

Experience

Work history, roles, and key accomplishments

Current

Freelance Online Spanish Tutor

Current

Self Employed

Jan 2016 - Present (10 years 8 months)

Deliver one-to-one Spanish lessons remotely to international clients through online platforms. Manage client communication, scheduling and long-term professional relationships independently.

Spanish Teaching Online Teaching Client Communication Scheduling Relationship Management Adaptability

4-Star Hotel Receptionist

Hotel Tach

Mar 2025 - Sep 2025 (6 months)

Managed front-desk operations across day and night shifts, including in-person, telephone and email communication with international guests. Handled reservations, check-in/check-out, invoicing, payments and cash management while resolving guest enquiries and operational issues.

Opera PMS Reservations Check in Check out Invoicing Payments Cash Management Guest Relations Administrative Records Hotel Management Software

Management Trainee – ICEX VIVES Program

Meliá Hotels International

May 2024 - Jan 2025 (8 months)

Completed an international hotel management programme with rotations across Reservations, F&B, Kitchen, Housekeeping, Hygiene and F&B Coordination. Supported hotel operations, service standards, reservation management and coordination between departments in an international environment.

Reservations F&B Housekeeping Hygiëne Operations Coordination Customer Experience Service Delivery Multicultural Teams

Logistics Operator

Amazon

Nov 2022 - Jan 2023 (2 months)

Supported logistics operations, including loading and unloading processes, merchandise handling and compliance with safety procedures. Coordinated operational tasks across different work areas to ensure accurate and efficient order processing.

Logistics Loading Unloading Merchandise Handling Safety Compliance Order Processing Operational Coordination

Barista

Starbucks

Apr 2022 - Dec 2022 (8 months)

Delivered high-volume customer service in a fast-paced environment while preparing beverages, handling payments and supporting seasonal product sales. Developed strong customer communication, service and commercial awareness.

Customer Service Beverage Preparation Payment Handling Sales Communication Skills Commercial Awareness

Receptionist

Mundolab XXI

Sep 2020 - Dec 2021 (1 year 3 months)

Managed front-desk operations, appointment scheduling, telephone enquiries and administrative records. Handled customer enquiries and supported day-to-day administrative processes using specialised management software.

Front Desk Operations Appointment Scheduling Telephone Enquiries Administrative Records Customer enquiries Management Software