At CabanaRentals, I manage a portfolio of 12 holiday rental properties, handling bookings, availability, pricing and occupancy. I respond to guest and booking enquiries in Spanish and English, and converted 2 inbound enquiries from property owners into ongoing client relationships, acting as their main point of contact.
As an Online Spanish Tutor at Preply, I support international students in English and manage relationships from initial enquiries through follow-ups. I created personalised learning materials and converted 70% of trial lessons into recurring students, maintaining an active portfolio of five.
At Vincci Selección La Plantación del Sur, I managed reservations and booking enquiries, recommended relevant services and processed payments and invoices. Earlier, I worked in front-of-house and restaurant roles at several hospitality businesses and progressed to café manager at Chill-Out Door Café.
