Paula Cerutti

Developed a change management capability by designing a bespoke framework, international best-practice guidelines, and a standardized toolkit to improve consistency and repeatability across client engagements.

Led global ServiceNow ITSM rollout activities including stakeholder engagement across time zones, UAT facilitation, training delivery, e-learning coordination and business readiness reporting to drive adoption.

Managed change for the global S/4HANA template across OTC, identifying and documenting 200+ impacts, establishing sub-stream change agent networks and executing an integrated action plan to ensure successful implementation.

Led change for Health Modernisation delivering four bespoke clinical systems, trained 1000+ staff, developed online training and assessments, established change networks and implemented post-implementation review processes.

Led change for AML regulatory programmes, facilitating training for over 3000 staff, coordinating cross-unit communications and Champion Forums to mitigate risks and align interpretations across business units.

Managed AML and client risk profiling change across the bank, aligning Group AML training strategies, implementing Actimize and ECM training and tracking business impacts to ensure smooth transitions.

Delivered AML/FATCA/Cash Threshold Reporting change activities including training and communications, post-implementation surveys and readiness checks to support regulatory compliance and continuous improvement.

Developed OCM, communication and training plans for DC efficiencies and timekeeping projects, established change agent networks and collaborated with HR to define career path models and ensure go-live readiness.

Delivered change strategies for JDA Enterprise Planning, Demand Management and CompuTicket projects including stakeholder engagement, readiness assessments, vendor coordination and programme board participation.

Led change for demand management and SAP F&R implementations, developed training and roadshows to upskill planners, conducted readiness assessments and contributed to demand management methodology and programme governance.

Implemented performance planning and cascading (balanced scorecard) change, defined PMO governance and roles, developed communication and training frameworks and conducted readiness and support management activities.

Managed a large office relocation for 1000+ staff, coordinating infrastructure transition, training, vendor impacts, HR liaison for retrenchments and post-move adoption surveys to ensure continuity and user readiness.

Provided change management and training leadership on Siebel CRM implementations and related user enablement activities across corporate and investment bank functions.

Business Diploma obtained from ACE College.

Completed matric with university entrance qualification.

Completed public relations training through PRISA.

Completed project management training (Project Management Ideas).

Completed Compass leadership development program at GIBS.

Completed agile project management training.

Certified in Prosci change management methodology.