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Craig Hyman

@craighyman

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Change Manager at ABF Sugar who led SAP warehouse transformation and standardised job titles across the organisation.

South Africa

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At ABF Sugar, I led change management for a new warehouse implementation and master data extension. I facilitated future-state workshops and leadership sessions, and designed SAP onboarding, training and authorisation processes.

I also led SAP job-title standardisation across the organisation and developed a database connecting job titles, SAP roles and training requirements. After go-live, I analysed support trends and data-quality issues to identify adoption gaps.

At AECI Group, I developed change strategies and conducted process walkthroughs and impact assessments for SAP deployment. I also provided post-go-live hypercare and readiness reporting.

Across projects at SPAR South Africa, Clicks Group, Capitec Bank and Shoprite Holdings, I supported role and process alignment, stakeholder engagement and business readiness. My work has included SAP role mapping, training enablement and readiness analytics.

Experience

Work history, roles, and key accomplishments

Data Analyst (Change Management & Business Readiness)

ABF Sugar

May 2025 - Aug 2026 (1 year 3 months)

Led change management for a warehouse implementation and master data extension, including stakeholder analysis, change impact assessment, and communication and training plans. Standardised job titles within SAP and developed a database linking job titles, SAP roles, and training requirements.

Change Management Stakeholder Engagement SAP Training Data Analysis SharePoint Communication Planning

Training Scheduling & Reporting Manager

ABF Sugar

Jun 2024 - Apr 2025 (10 months)

Enabled SAP training delivery for over 2,000 end users across four countries and eight sites. Managed trainer capacity, scheduling, and training completion tracking, and developed reporting dashboards to monitor progress and readiness.

SAP training coordination Reporting Dashboarding Analytics Stakeholder Management

Change Manager

AECI Group Limited

Jun 2023 - May 2024 (11 months)

Developed and executed change strategies aligned to the deployment roadmap. Facilitated future-state business process walkthroughs and change impact assessments, and delivered post-go-live hypercare support.

Change Management Business Process Stakeholder Engagement SAP HyperCare Reporting

Change Manager

SPAR South Africa

Oct 2021 - May 2023 (1 year 7 months)

Conducted change and role impact assessments across Finance, P2P, MDG, OTC, EWM, and EAM. Provided role-mapping input to inform SAP technical role design and supported UAT execution and readiness activities.

Change Management Role Impact Assessment SAP UAT Stakeholder Engagement Solution Manager

Change Manager

Clicks Group

Aug 2020 - Sep 2021 (1 year 1 month)

Developed ADKAR-based change strategies and communication plans. Conducted change impact assessments and reported weekly to executives on change readiness and progress.

Change Management ADKAR Communication Planning Stakeholder Engagement Executive Reporting

Change Manager

Capitec Bank

Nov 2018 - Jun 2020 (1 year 7 months)

Conducted change and role impact assessments to support role alignment and transition readiness. Contributed to SAP role build and GRC rule set refinement, and supported training content development.

Change Management Role Impact Assessment SAP GRC Training UAT

Training Logistics Coordinator

Shoprite Holdings

Jun 2017 - Oct 2018 (1 year 4 months)

Coordinated SAP training schedules, logistics, and end-user identification. Mapped Finance end users to SAP roles and training requirements to support business readiness.

SAP training coordination Logistics End User Mapping