Monica Monica

Independent consultant supporting ERP, Finance, Master Data, and operating model transformation initiatives across enterprise environments.

Supported a Data Transformation Programme focused on capability uplift and business adoption.

Led the Change Management and Training function for Project Vuka, a major ERP transformation programme delivering SAP S/4HANA and Coupa across MultiChoice South Africa and Africa Holdings.

Appointed to support the Owari Programme, focused on the South African Procure-to-Pay rollout using Coupa and SAP S/4HANA.

Led the Change Management Office for Information Services, building enterprise change capability and supporting major transformation programmes across process, systems, behaviour, culture, and compliance.

Supported a relocation-related transformation initiative.

Held independent second-line operational risk oversight across multiple Retail and Business Bank portfolios while also leading key transformation work within risk environments.

Supported the turnaround and repositioning of a non-performing function requiring organisational redesign, team integration, and operating model change.

Supported the turnaround and repositioning of a non-performing function requiring organisational redesign, team integration, and operating model change.

Supported transactional and product services transformation initiatives on the New Business Online Programme (nBOL) for South Africa, Namibia, and Africa.

Led change management strategy and programme delivery across Banking Channels, supporting business segments, product houses, branch operations, Africa, and India.

Led and grew the Change Management capability within People Solutions while delivering transformation and SAP-related consulting services across multiple clients.

Delivered transformation and SAP-related consulting services across multiple clients.

Appointed as Change Management Lead on the SAP BP Programme, aimed at integrating product system data sources to provide a single customer view across the bank.

Supported strategy execution and project delivery within the Strategy & Transformation Group.

Worked across multiple consulting assignments in strategy, IT, public sector, and organisational change.

Supported the large-scale SAP eMS Project in Group Finance, implementing FI/CO and MM across the organisation.

Built a strong commercial, customer, operational, and banking foundation that later supported leadership in transformation, change, and risk delivery.

Managed client relationships and contributed to product sales.

Performed multi-skilled consulting duties within the banking environment.

Handled customer enquiries and provided administrative support.

Currently pursuing PRINCE2 Foundation and Practitioner certification at The Knowledge Academy.

Completed Prosci Change Management and Prosci Change Management 'Train the Trainer' with Prosci International in 2006.

Completed the Maximising Performance course with Deloitte in 2006.

Earned a Certificate in Banking from the Institute of Bankers in 1996.

Completed the Management Advancement Programme (NQF7) at Wits Business School in 2003.

Completed the Business Writing Skills course with Taylor in 2005.

Completed the Influential Business Communication course with Maurice Kerrigan in 2005.

Completed the Implementing and Managing Change course with IRR in 2005.

Completed Effective Speaking and Presentation Skills with Maurice Kerrigan in 2006.

Completed Change Management Training with Astrotech in 2008.

Completed the Managing by Project Techniques and Processes course with X-pert in 2010.

Completed a course in Organisational Development: The Appreciative Inquiry Approach at UNISA in 2010.

Completed the Nexus for Africa course with the Association of Change Management Professionals in 2011.

Completed the Governance and Masterclass Assurance course with Programme Portfolio Project in 2011.

Completed the Managing for Results course at GIBS in 2011.

Completed the Executive Development Programme (NQF8) at Unisa School of Business Leadership in 2012.

Completed a course on Impact, Image and Personal Branding with Laura Malan in 2016.

Completed a Programme in Risk Management (NQF6) at UNISA in 2019.

Earned an Advanced Diploma in Project Management (NQF7) from Cranefield College in 2021.

Completed a Strategic Change Management program at Kellogg School of Management in 2022.

Completed a Graphic Design course at the University of Cape Town in 2022.

Accredited as an Integrative Enneagram Practitioner (iEQ-3376) in 2024.