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Claire Grundy

@clairegrundy

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Senior Change Manager | Stakeholder Engagement | Strategic Communications | Driving Business Impact

South Africa

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What I'm looking for

Seeking a role leveraging my Change Management and Communications expertise to drive impactful initiatives. I value building stakeholder relationships, strategic planning, and leading teams to achieve meaningful outcomes. Drawn to work that fosters innovation and supports growth in a collaborative culture. Professional development, creativity, balance and stability are important.

Experienced change and communication specialist with over 20 years’ experience in change management, communications and stakeholder engagements, including CRM, eLearning, IT deployments, loyalty and rewards. Strong leadership capabilities, guiding teams towards growth, and a sharp analytical mindset, crucial for data-driven decision-making. Driving significant projects across various industries, including telecoms, retail, IT, HR, financial, pharmaceutical, and government entities.

Experience

Work history, roles, and key accomplishments

Current

Programme | Principal Change Manager

Current

Empanda

Nov 2021 - Present (3 years 7 months)

Remotely lead change management strategies to support business transformation, align client goals and enhance adoption through clear communication and engagement. Lead stakeholder management, governance frameworks, and cross-functional teams. Manage budgets, achieve client satisfaction and ensure smooth project delivery. Foster team performance, manage risks, and deliver quality outcomes on time.

Change Management Specialist Organizational Change Management Communication Strategy Communications Management Stakeholder Management Stakeholder Engagement Project Management Team Leadership Quality Assurance Account Management Enterprise Software Deployment Facilitation

Loyalty, Rewards & LMS Manager

Samsung Electronics South Africa

Jan 2013 - Dec 2020 (7 years 11 months)

Led strategy and execution of Samsung’s retail reward and eLearning platforms, managing R250M budgets and driving CRM, loyalty and marketing campaigns across divisions. Delivered IT integrations, UAT, and rollouts aligned with corporate goals. Managed stakeholder engagement, compliance and data analysis to enhance ROI, efficiency and user experience. Collaborated globally for impactful outcomes.

Owner and Director

Meta4 Marketing

Oct 2003 - Dec 2012 (9 years 2 months)

Co-founded Meta4 Marketing, shaping strategy, building client relationships, and delivering impactful PR and events solutions. Directed Public Relations, Media, and Communications strategies, managed ATL/BTL campaigns, and led events for local and global clients. Developed CSR projects, secured sponsorships, and drove business awareness and engagement.

Education

Degrees, certifications, and relevant coursework

University of Cape Town

Certification, Data Analytics

2021 - 2021

Achieved 96.8%. The course covered data analysis fundamentals for informed decision-making, addressing finance, sales, marketing, operations, and HR needs. It included descriptive, inferential, predictive, prescriptive, exploratory analytics, an intro to databases/SQL, and practical skills in manipulating, organising, analysing, and visualising data in Excel.

University of Johannesburg

National Diploma, Public Relations

1996 - 1998

Activities and societies: Volunteer for Blue Train relaunch event Coordination of the PR Year End Gala Awards Dinner Recipient of the AECI Bursary

The course covered communication science, PR strategy, media studies, and marketing, teaching skills in messaging, event coordination, and stakeholder engagement. Practical components included applied communication, research methods, and project-based learning, equipping graduates to manage PR campaigns, build brand awareness, and enhance organisational reputation.

University of South Africa

Psychology and Philosophy

1995 - 1995

Activities and societies: Post Matric Study Year

I pursued Psychology and Philosophy at UNISA to deepen my interest in people development. Philosophy 1 explored critical thinking, ethics, and the nature of knowledge, while Psychology 1 covered human behaviour, cognitive processes, and social dynamics, fostering my passion for human insight and growth.