Paula Calado

Founded and lead OmniAI, an AI automation SaaS for real estate agencies; defined product vision, roadmap, pricing and delivered AI-driven workflows that improved lead management and client communication for early users.

Provided audiovisual production and creative direction including video editing, post-production and music production for international collaborations.

Managed creative direction and brand image, and produced audio-visual content for international collaborations.

Prepared and packaged customer orders with accurate labeling and quality control, managed stock organization and adhered to strict deadlines and procedures.

Picked and verified items according to order forms, maintained stock levels and documentation, and performed warehouse maintenance to ensure order completeness.

Picked, packaged and labeled orders with quality verification, reorganized stock to optimize space and supported daily logistics operations.

Responded to customer inquiries via email, chat and phone, provided technical assistance, managed returns and complaints, and tracked cases to maintain satisfaction.

Welcomed and advised customers, managed transactions and stock, processed online orders and handled customer calls to maintain service levels.

Delivered customer service, managed stock and replenishment, and opened/closed store operations while organizing the warehouse.

Processed sales, managed stock and online orders, handled customer follow-ups and reorganized shelves to optimize inventory.

Conducted photo and video shoots, performed professional photo editing and video editing to produce content for clients.

Performed audio editing, studio recordings, video shooting and post-production, and contributed to graphic design tasks.

Organized meetings and schedules, managed calls and administrative tasks, and prepared and filed documents to support office operations.

Completed IT Technician training covering computer hardware, operating systems, Office software, databases, programming, networking, professionalism, and web development.

Completed Audiovisual Technician training focusing on production, directing, sound engineering, camera operation, lighting, post-production, animation, graphics, networking, and visual communication.

Completed coursework titled 'The Biology of Consciousness'.

Completed courses in SEO and Social Media Management (Meta).

Completed Social Media Management training via Meta on Coursera.

Completed coursework in Psychoanalysis.

Holds Open Water Diver and Advanced Open Water Diver certifications and Emergency First Response (diving first aid).