Paula Austin

I help lead a high-volume ShineTime Super Wash location serving roughly 3,100 active memberships and generating approximately $1M in annual sales. I supervise a 14-person team while overseeing staffing, training, customer escalations, reporting, payroll, banking, inventory, and service standards.

Across Goodwill Industries, Driven Brands, Roses Express, and Dollar General, I've led customer-facing operations, coached teams, managed schedules and cash controls, and kept fast-paced locations accountable for service and financial results. At Goodwill, I exceeded monthly budget goals by 10% or more while maintaining service quality.

With 25+ years of leadership experience and teams of up to approximately 100 employees, I bring practical problem solving, clear communication, and a customer-service mindset to daily operations.