Open to opportunities

Francesca Zausa

@francescazausa

Message

I am an experienced front office agent delivering empathetic guest service and reliable operations.

Italy

Message

What I'm looking for

I seek a guest-facing hospitality role where I deliver empathetic service, drive room and ancillary sales, train team members, and grow my revenue-management skills within a collaborative, guest-focused organization.

I am a determined, precise front office and back office hospitality professional who cares for guests and colleagues, supporting large operations with a strong guest-focus and reliability.

I have handled front desk duties including check-in/check-out, email and switchboard management, reservation and ancillary sales, complaint handling, and training new employees across busy properties with hundreds of rooms and thousands of monthly attendances.

I continuously develop my skills through courses in human resources, hotel performance, revenue management basics and guest experience; I speak Italian (native), English (B2), German (B1) and basic Russian (A1), and bring an empathetic, proactive luxury-service attitude to every role.

Experience

Work history, roles, and key accomplishments

Front Office and Back Office Agent

Hotel Mioni Pezzato & SPA

May 2023 - Mar 2025 (1 year 10 months)

Managed front- and back-office operations for a 179-room spa hotel handling over 9,000 monthly guests; drove room and ancillary sales and resolved guest complaints to maintain service standards. Trained new employees and managed email, switchboard, and check-in/check-out processes.

Reservation Sales Staff Training Email & Switchboard Check Out

Front Office Agent

Hotel Giada

Sep 2021 - May 2023 (1 year 8 months)

Performed front-desk duties including email and switchboard management, check-in/check-out, and guest service for a three-star hotel, supporting daily reservation handling and guest satisfaction. Handled customer inquiries and routine complaint resolution.

Front Desk Duties Check Out Complaint Handling Email Communication Customer Service