Patryk Wlodarczyk
@patrykwlodarczyk
Trilingual Customer & Technical Support Specialist with experience across customer service, technical support, administration, logistics and training.
SpainWhat I'm looking for
At Academia Millenium, I managed customer inquiries, administrative data, and quality checks, maintaining satisfaction rates above 95% through quick, solution-oriented service.
I also performed QA checks and performance analysis, and used AI tools to speed up reports and other administrative content. My work included language training and linguistic consulting.
With Grupo Hedima, I reviewed online projects, provided detailed feedback, and carried out QA and performance analysis. I also supported customers and advised on language needs across remote projects.
At Open Diputación Ciudad de Palma del Rio, I supported intercultural communication and media relations during Annual Editions Summer Projects. Earlier, I used SAP for order tracking at XPO Logistics and carried out quality controls and equipment configuration at Regenersis (CTDI).
Experience
Work history, roles, and key accomplishments
Communication/Staff Support
Open Diputación Ciudad de Palma del Rio
Jun 2021 - Jul 2026 (5 years 1 month)
Managed intercultural communication between the organization, participants, and professionals of different nationalities. Coordinated media relations and provided direct assistance to professional players.
(Annual Editions Summer Projects 2021–2026)
Customer Service / Administrative
Academia Millenium
Sep 2018 - Jul 2026 (7 years 10 months)
Managed and updated data, performed quality checks, and resolved inquiries with high satisfaction rates. Provided language training and used AI tools for administrative tasks.
Trilingual Customer Service / Language Coach
Grupo Hedima
Feb 2021 - Jun 2025 (4 years 4 months)
Performed QA and performance analysis, provided linguistic consultancy, and reviewed online projects. Addressed and resolved client inquiries and incidents.
Trilingual Customer Service / Administrative
Academia Ahoy
May 2018 - Jun 2018 (1 month)
Managed and updated data, attended to and resolved inquiries, and provided language training.
Trilingual Customer Service / Administrative
Global Formación
Sep 2017 - Jan 2018 (4 months)
Facilitated communication between people from different cultures, resolved inquiries, and conducted language training.
Managed and prepared product shipments for international clients, used SAP for order tracking, and coordinated tasks with multicultural teams.
Technician
Regenersis (CTDI)
Aug 2015 - Aug 2016 (1 year)
Performed quality controls, managed logistics of electronic devices, and reprogrammed and configured equipment.
Customer Service / Commercial Seller
Orange Mobile
Oct 2011 - Jan 2014 (2 years 3 months)
Advised clients in the sale of telephony products and services, and managed and resolved client inquiries.
Education
Degrees, certifications, and relevant coursework
Jan Kochanowski University
Master's Degree, Information and Journalism
Master's Degree in Information and Journalism.
Google IT Support, Information Technology
Certification in IT Support.
Holy Cross University
Bachelor's Degree, English Philology
Bachelor's Degree in English Philology with a focus on Translation and Interpretation.
Unilever
Unilever Supply Chain Data Analyst, Supply Chain
Certification as a Supply Chain Data Analyst.
Coursera
Getting Started with Generative AI API Specialization, Artificial Intelligence
Specialization in Getting Started with Generative AI API.
Hedima
Quality Service Strategies and Customer Orientation
Quality Service Strategies and Customer Orientation
Tech stack
Software and tools used professionally
Availability
Location
Spain
PolandSalary expectations
Job categories
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