Kasia Sandra Majchrzak

Manage AOG prioritization and coordinate live critical transports to optimize transport cost and execution timing for clients like Satair, improving responsiveness for urgent shipments.

Managed EMEA chemical shipments and documentation in SAP, liaised with logistics partners to ensure timely deliveries, and resolved customs and returns issues to maintain shipment accuracy.

Handled customer calls and emails for airlines including Qatar Airways and Lufthansa, managed claims and luggage queries, and operated CRM and WorldTracer systems to resolve issues.

Managed B2B client relations, prepared offers and invoices, and maintained client databases using CRM and Excel to support sales and account activities.

Managed Polish and English customer calls, resolved service issues, supported clients, and maintained CRM data while promoting LycaTV products.

Provided front-of-house service, handled orders and cash register operations, and maintained service quality in a fast-paced environment.

Pursuing studies in Business Management at the Academy of Banking in Warsaw starting in 2020.

Completed studies in Spanish Philology at Wszechnica Polska University from 2017 to 2020.

Studied Dietetics and Nutrition at the Academy of Rehabilitation during 2016–2017.

Secondary education completed at Academic High School No.1 in Mińsk Mazowiecki from 2013 to 2016.