Open to opportunities

Alba Caviglia

@albacaviglia

Message

I support international logistics operations, CRM rollouts, and multilingual technical documentation.

Spain

Message

What I'm looking for

I'm looking for an international role where I can support logistics operations, CRM or software rollouts, multilingual documentation, and cross-cultural team training.

I support international logistics operations for Oesía Networks–Inditex, training personnel across logistics centers in the UK, Poland, Turkey, and Japan. I contribute to system testing, go-live support, incident resolution, and continuous-improvement projects.

I've also supported Salesforce-based CRM and ticketing rollouts at Stellantis and delivered onboarding for UK teams. At Uber Systems Spain, I provided face-to-face operational support and app training for drivers, couriers, and business partners.

My background in technical, legal, marketing, and institutional translation helps me create and revise multilingual documentation for international teams. I work comfortably across cultures, combining operational analysis, communication, and on-site support in high-volume environments.

Experience

Work history, roles, and key accomplishments

Current

International Logistics Support Specialist

Current

Oesía Networks - Inditex

Jan 2022 - Present (4 years 8 months)

Provided on-site personnel training across international logistics centers and supported pre-production testing, go-live, and post-deployment follow-up of logistics management systems. Managed incidents using CRM and ticketing tools and created multilingual technical documentation.

Salesforce Jira Incident Management Training Multilingual Documentation Logistics Operations Project Coordination

Project Support - CRM & Onboarding

Stellantis (UK Division)

Jun 2022 - Sep 2022 (3 months)

Supported the rollout of CRM and ticketing tools based on Salesforce and coordinated onboarding sessions for UK-based teams. Resolved technical and administrative incidents during implementation and communicated with international stakeholders.

Salesforce CRM Onboarding Incident resolution Stakeholder Communication

Partner Relations Specialist

Uber Systems Spain

May 2019 - May 2020 (1 year)

Provided face-to-face support management for drivers, couriers, and business partners, including app training and operational guidance. Collaborated with cross-functional teams on growth and customer service improvement projects.

Customer Support Training Issue Resolution Cross Functional Collaboration

Translation Intern

Nualotec

Dec 2018 - Apr 2019 (4 months)

Translated marketing, advertising, and online promotional content, and revised third-party translations to ensure consistency and quality. Prepared linguistic reports and supported the translation team on various projects.

Translation Proofreading Content Marketing Linguistic Reports

Communications and Translation Assistant

Ashoka

Nov 2017 - Mar 2018 (4 months)

Translated institutional content for outreach and social media campaigns, managed social media accounts, and coordinated events. Assisted with communications tasks, meeting preparation, and internal presentations.

Translation Social Media Management Event Coordination Communication Skills

Translation Intern

SOGEDICOM

Jul 2017 - Sep 2017 (2 months)

Translated and proofread legal and administrative texts from French to Spanish, managed client service, and assisted in administrative tasks. Collaborated in translation workflows in a professional international environment.

Translation Proofreading Legal Translation Client Services

Translation Intern

Goal Systems

Oct 2016 - Mar 2017 (5 months)

Translated technical documentation related to IT and resource optimization systems, using CAT tools and specialized terminology databases. Assisted development teams with software localization and user manuals.

SDL Trados CAT Tools Technical Translation Software Localization

Education

Degrees, certifications, and relevant coursework

Universidad Pontificia de Comillas

Degree, Foreign Politics and International Security

2013 - 2019

Activities and societies: ERASMUS exchange programme in Bilkent University, Ankara, Turkey (2019).

Specialized in foreign politics and international security. Participated in an ERASMUS exchange programme at Bilkent University in Ankara, Turkey in 2019.