Patrick Jubenot
@patrickjubenot
Customer Service Manager with expertise in client relations and team leadership.
BarbadosWhat I'm looking for
With over 15 years of diverse experience in customer service and account management, I have honed my skills in building strong client relationships and leading teams to achieve exceptional service standards. My recent role as Customer Service Manager at Sankofa PSD Corporation involved implementing innovative customer satisfaction techniques and fostering collaboration across departments to enhance client communication.
Previously, I served as an Account Executive at Digilabels, where I successfully navigated the French, English Caribbean, Guyana, and Suriname markets. My ability to conduct thorough market research and develop B2B relationships has been instrumental in driving business growth. I am fluent in French and English, which has allowed me to effectively engage with a diverse clientele and expand market reach.
Throughout my career, I have consistently demonstrated a commitment to excellence in customer service, whether managing teams or directly interacting with clients. My educational background in Marketing and Communication, combined with my extensive hands-on experience, equips me with the tools necessary to contribute positively to any organization.
Experience
Work history, roles, and key accomplishments
Customer Service Manager
Sankofa PSD Corporation
Dec 2023 - Mar 2024 (3 months)
Managed a team of 4 customer service members, implementing new customer satisfaction techniques and maintaining professional communication with clients across departments.
Account Executive
Digilabels
Jun 2018 - Dec 2023 (5 years 6 months)
Conducted market research and developed B2B relationships in the French, English Caribbean, Guyana, and Suriname markets, while tracking daily orders and maintaining client communication.
Account Executive
R.L. Seale
Aug 2016 - Jun 2018 (1 year 10 months)
Promoted products and introduced them to new retail locations, focusing on increasing business revenue and providing customer service.
Tour Guide
Various Activities
Feb 2015 - Aug 2016 (1 year 6 months)
Provided guided tours, sharing knowledge and insights about local attractions and culture.
Business Development Executive
Caribbean Label Crafts
Mar 2013 - Feb 2015 (1 year 11 months)
Conducted market research and provided technical solutions to clients, while managing client orders and updates.
Marketing Advisor
Madiasoft
Nov 2008 - May 2009 (6 months)
Provided marketing advice on a freelance basis, focusing on strategic marketing initiatives.
Senior Service Coordinator
Avanta
Sep 2007 - Sep 2008 (1 year)
Managed a team to deliver high-level services to corporate clients, including IT and conferencing support.
Service Coordinator
MWB Business Exchange
Dec 2005 - Sep 2007 (1 year 9 months)
Provided front-line customer service and promoted a wide range of services, including virtual offices.
Communication and Customer Care Manager
SGCA Mercedes-Benz
Mar 1996 - Jan 2005 (8 years 10 months)
Developed marketing strategies and managed customer complaints, focusing on financial and technical aspects.
Education
Degrees, certifications, and relevant coursework
Strasbourg Academy
BTS, Marketing and Communication
1993 -
Completed a French BTS in Marketing and Communication, focusing on Marketing, Advertising, Communication, Economy, and English.
French West-Indies Academy
Baccalaureate, Economy
1990 -
Achieved a French Baccalaureate in Economy, covering subjects such as Math, Philosophy, English, and Spanish.
Tech stack
Software and tools used professionally
Availability
Location
BarbadosAuthorized to work in
Job categories
Interested in hiring Patrick?
You can contact Patrick and 90k+ other talented remote workers on Himalayas.
Message PatrickFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
