Open to opportunities

Samara King

@samaraking

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Experienced hospitality professional with a passion for customer service.

Barbados

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What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a dynamic environment, with opportunities for career growth and professional development.

I am an experienced hospitality and tourism enthusiast with extensive customer service expertise. My journey in this field has allowed me to develop a proven ability to manage high-pressure environments effectively. I hold a Master's degree in Marketing, which showcases my strong academic background and commitment to excellence in my profession.

Currently, I work as a Guest Services/360 Concierge Agent at The Hilton Barbados Resort, where I provide personalized and attentive customer service to guests. My role involves managing guest expectations, handling reservations, and resolving complaints professionally. Prior to this, I gained valuable experience as a Receptionist/Reservations Agent and Front Desk Supervisor Intern, where I honed my skills in administrative functions and digital marketing.

Throughout my career, I have demonstrated strong problem-solving capabilities, excellent communication skills, and a commitment to teamwork. I am passionate about creating memorable experiences for guests and continuously seek opportunities to grow and excel in the hospitality industry.

Experience

Work history, roles, and key accomplishments

Guest Services/360 Concierge Agent

The Hilton Barbados Resort

Jan 2022 - Present (3 years 5 months)

Provided personalized and attentive customer service to guests, managing expectations and handling multiple tasks efficiently within tight deadlines. Managed reservations, processed payments, and resolved guest complaints professionally while maintaining comprehensive knowledge of hotel facilities and services.

Customer Service Guest Service Payment Processing Multitasking Communication Problem Solving Teamwork

Receptionist/Reservations Agent

Coconut Court Beach Hotel

Apr 2018 - Present (7 years 2 months)

Conducted guest check-ins and check-outs, performing administrative and receptionist functions independently. Managed monetary exchange of foreign currency and was accountable for resolving any issues or complaints presented by guests.

Administrative Support Receptionist Time Management Customer Service Prioritization

Front Desk Supervisor Internship Program

Going Places Travel

Jun 2016 - Present (9 years)

Worked specifically with marketing teams on assigned duties, including writing articles for online publications. Assisted the department head in carrying out digital marketing campaigns and developing digital promotions and other materials.

Marketing Support Content Creation Digital Marketing Team Collaboration Administrative Support

Education

Degrees, certifications, and relevant coursework

Barbados Community College, Hospitality Institute

Associate's Degree, Tourism & Travel

Grade: Upper Second Class Honors

Completed an Associate's Degree in Tourism & Travel, achieving Upper Second Class Honors. Gained foundational knowledge in the tourism and travel sector, preparing for further studies.

The Cave Hill University Of The West Indies

Master's Degree, Marketing

Grade: Distinction

Attained a Master's Degree in Marketing with Distinction. Developed advanced strategic marketing skills applicable to various business environments.

The Cave Hill University Of The West Indies

Bachelor’s Degree, Hospitality & Tourism Management

Grade: Second Class Honors

Earned a Bachelor’s Degree in Hospitality & Tourism Management with Second Class Honors. Focused on comprehensive management principles within the hospitality and tourism industries.