At KM2 Solutions, I provided customer service as a Customer Service Advisor, handling account verification, account analysis, and status updates. I also processed payments and helped customers with online account enrollments.
As a Supervisor at KM2 Solutions, I handled customer complaints and coached employees to improve performance. I also interviewed, hired, and trained new employees for production positions.
Earlier at KM2 Solutions, I reviewed calls for compliance, audited account notes, and created graphic performance reports in Performance Management. As a Loan Advisor, I analyzed accounts, processed payments, and established loan payoff plans.
