Ethzer Andre
@ethzerandre
Customer-focused multilingual support specialist delivering high-volume resolution.
BarbadosWhat I'm looking for
I am a motivated, customer-focused professional with strong communication and problem-solving skills and experience supporting diverse international clients.
I have handled high call volumes—up to 80+ calls daily—while maintaining a 95% customer satisfaction rate and keeping precise CRM records.
My background includes remote freelance customer service and local administrative support, where I managed calls, appointments, and operational reporting to improve workflows.
I am multilingual (English, French, Haitian Creole, basic Spanish), comfortable with Zendesk and Salesforce, and open to international call center roles that leverage remote communication tools and cross-cultural engagement.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Freelance
Jan 2023 - Present (3 years 5 months)
Provided remote bilingual (English/French) customer support via phone, chat, and email, handling 80+ calls daily with a 95% customer satisfaction rate and maintaining accurate CRM records.
Administrative Assistant
Local Business
Jan 2022 - Dec 2023 (1 year 11 months)
Managed incoming calls, scheduled appointments, and supported office operations, improving workflow efficiency and producing daily reports for management.
Education
Degrees, certifications, and relevant coursework
Unknown Institution (Haiti)
Medical Technology Studies, Medical Technology / Health Sciences
In-progress medical technology studies with a focus on health sciences and communication skills.
Tech stack
Software and tools used professionally
Availability
Location
BarbadosAuthorized to work in
Job categories
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