Open to opportunities

Chad Browne

@chadbrowne

Message

Customer service professional delivering exceptional guest experiences and efficient complaint resolution.

Barbados

Message

What I'm looking for

I seek customer-facing roles in supportive, team-oriented companies where I can improve guest satisfaction, apply data-driven service improvements, and grow into broader operations or supervisory responsibilities.

I am a customer service professional with 3 years' experience delivering exceptional guest experiences and resolving inquiries efficiently.

I managed 300–500 customer calls monthly, analysed customer feedback, and used data-driven insights to improve service and operations.

I handled reservations, invoicing, light bookkeeping, front-desk management, and transportation bookings, maintaining accurate records and smooth daily operations.

I thrive in fast-paced, team-oriented environments, handle complaints professionally, and am committed to improving customer satisfaction while supporting operational goals.

Experience

Work history, roles, and key accomplishments

Meet and Greet Representative

Foster and Ince

Nov 2023 - Apr 2024 (5 months)

Greeted guests on arrival and departure, managed reservations and administrative tasks, and resolved complaints to maintain smooth operations and positive guest experiences.

Customer Service Communication Microsoft Office

Receptionist

Faith Delivers Inc

Sep 2015 - Dec 2022 (7 years 3 months)

Managed front desk operations including invoicing, light bookkeeping, and client arrivals; coordinated transportation bookings and phone communications to improve administrative efficiency.

Bookkeeping Phone Communication Microsoft Office Data Entry

Customer Service Representative

Km2 Solutions

Oct 2020 - Dec 2020 (2 months)

Handled 300–500 customer calls monthly, resolved inquiries efficiently, analyzed feedback to identify service improvements, and maintained detailed interaction records.

Customer Service CRM Record keeping Problem Solving Communication Data Reporting

Customer Service Representative

Kingsdale Investors Services Inc

Oct 2010 - Aug 2011 (10 months)

Delivered responsive customer service by resolving inquiries and complaints promptly, enhancing client satisfaction and streamlining team processes.

Customer Service Client Engagement Process Improvement Team Collaboration CRM Communication

Education

Degrees, certifications, and relevant coursework

University of West Indices Cave Hill

Bachelor of Science , Computer Science

2012 - 2017

Deighton Griffith

CXC General, CXC General - Information Technology, English Language, English Literature, Social Studies, Mathematics

2005 - 2010

Completed CXC General examinations at Deighton Griffith between 2005 and 2010, achieving Grade 2 in Information Technology, English Language, English Literature, and Social Studies, and Grade 3 in Mathematics.