Open to opportunities

Donna Brathwaite

@donnabrathwaite

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Experienced administrative and customer service professional with strong analytical skills.

Barbados

Message

What I'm looking for

I am seeking a role that values strong customer relations and offers growth opportunities.

I am a highly experienced administrative and customer service professional with over fourteen years in the customer service industry. My career has been marked by a commitment to excellence, demonstrated through my proven administrative, research, analytical, and reporting skills. I pride myself on my keen attention to detail and excellent interpersonal skills, which have enabled me to build strong relationships with clients and colleagues alike.

As the owner of 3D's Unique Styles, I manage day-to-day operations, including stock ordering, cash and budget management, and social media marketing. My experience at Sagicor Life Inc. as a Cashier and Call Centre Operator honed my ability to manage inbound and outbound calls, conduct telephone interviews, and process customer financial transactions efficiently. I have also worked as an Office Assistant in the Credit Card Department at Caribbean Commercial Bank, where I developed my skills in customer inquiries and record management.

Experience

Work history, roles, and key accomplishments

Current

Owner

Current

3D's Unique Styles

Jan 2014 - Present (11 years 6 months)

Managed day-to-day operations including stock ordering, cash and budget management, and stock delivery. Handled all phone sales and online orders, overseeing sales, marketing, and social media management.

Budget Management Sales Marketing Social Media Management Customer Service Online Orders Business Operations Financial Management

Office Assistant, Credit Card Department

Caribbean Commercial Bank

Jul 1998 - Nov 1999 (1 year 4 months)

Managed customer calls and inquiries, recording and updating files and records, and preparing monthly reports. Processed credit card applications and prepared debit tickets and bank statements.

Customer Service Data Entry Records Management Reporting Administrative Support Banking Operations Financial Reporting

Cashier/Call Centre Operator

Sagicor Life Inc.

Jun 2002 - May 2017 (14 years 11 months)

Managed inbound and outbound calls, updating Sagicor Advisors and management systems. Conducted telephone interviews to inform potential customers about products and services, and processed financial transactions.

Customer Service Data Entry Records Management Communication Problem Solving Research Administrative Support Microsoft Office

Education

Degrees, certifications, and relevant coursework

Barbados Institute of Productivity and Management (BIMAP)

Certificate, Supervisory Management

Completed a certificate program in Supervisory Management, focusing on key principles and practices for effective team leadership and operational oversight.

University of California Irvine - Coursera

Certificate, Strategic Business Management Microeconomics

Undertook a certificate in Strategic Business Management and Microeconomics through Coursera, gaining insights into economic principles and business strategy.