Open to opportunities

Tricia Harris User

@triciaharrisuser

Message

Experienced customer service and concierge professional with strong hospitality expertise.

Barbados

Message

What I'm looking for

I seek a client-focused role in hospitality or aviation where I can lead guest services, improve customer experience, and drive operational excellence within a collaborative, service-oriented team.

I am a hospitality and customer service professional with extensive experience in concierge, guest relations, and marketing across tourism and private aviation sectors. I have led guest-facing teams, coordinated operations for jet centres, and managed marketing programs such as The Bajan Way.

My background includes roles as Concierge Manager, Concierge Representative, Customer Service Coordinator and Marketing & Sales Executive where I built client relationships, managed partnerships, maintained regulatory compliance, and produced promotional materials. I routinely handle bookings, service recovery, rostering, vendor coordination, and inventory/stock management.

I bring a proactive, service-driven approach, strong communication skills, and training in travel & tourism plus digital marketing fundamentals. I am results-oriented, experienced in handling high-touch clientele, and comfortable representing a brand on domestic and international stages.

Experience

Work history, roles, and key accomplishments

Current

Concierge Manager

Current

Private Aircraft Services Inc

Jun 2022 - Present (3 years 4 months)

Managed concierge operations for the Jet Centre, ensured lounges were guest-ready, coordinated ground services, customs/agency clearances, travel arrangements and supplier orders to deliver high-touch client experiences.

Operations Coordination Customs Guest Service Scheduling Crisis Response Communication

Concierge Representative

International Aircraft Management Inc

Sep 2021 - Apr 2022 (7 months)

Served IAM Jet Centre guests by managing lounge reservations and readiness, tracking flight status, coordinating arrivals/departures, handling guest requests and maintaining facility standards during a temp contract.

Concierge Services Guest Relations Facility Management Inventory Control Team Coordination

Marketing and Sales Executive

West Indian International Tours

Jan 2013 - Dec 2016 (3 years 11 months)

Launched and managed The Bajan Way prepaid meal program in Nov 2013, drove local/regional B2B and B2C sales, refined pricing and partner commissions, and coordinated contracts, permits and member communications to improve program performance.

B2B Sales Partner Relations Contract Management Pricing Strategy Social Media Management Customer Service

Customer Service Coordinator

All Seasons Europa

Jan 2020 - Present (5 years 9 months)

Provided guest service excellence, managed housekeeping and rosters, handled complaints and service recovery, analyzed guest feedback and implemented improvements to elevate guest satisfaction.

Guest Relations Service Recovery Staff Training

Customer Service Representative

Cargo Solutions

Jan 2016 - Present (9 years 9 months)

Answered customer inquiries, prepared shipping documentation, updated clients on shipments and supported operations and management with administrative duties to ensure timely cargo collection and delivery.

Customer Service Customs Documents Administration Logistics Coordination Record keeping