Patrick Hazel
@patrickhazel
Senior leave & disability case manager driving compliance, process improvement, and data-driven savings.
United StatesWhat I'm looking for
I am a senior leave and disability case manager with deep experience in case remediation, compliance, and process improvement, combining hands-on casework with analytics to reduce risk and operational waste. At Amazon I delivered over $1M in annualized savings by running Salesforce and QuickSight reporting, creating daily prioritized queues, authoring SOP updates, and preventing roughly 40 high-risk cases per week.
I lead cross-functional initiatives to restore SLA timeliness, reduce high-risk leave volumes, and improve audit readiness, and I’ve supervised teams as an interim manager while improving QA scores and throughput. I focus on practical, measurable outcomes—building workflows, controls, and coaching strategies that protect benefits integrity and improve employee experience.
Experience
Work history, roles, and key accomplishments
Delivered over $1M in annualized savings by combining advanced case management with analytics, implemented process improvements that avoided ~40 cases/week, and strengthened leave-compliance adherence across high-risk cases.
Led end-to-end leave and disability case management, adjudicated eligibility via medical documentation review, and reduced escalations by de-escalating sensitive claims and improving cross-functional coordination.
Directed daily workflow and service delivery standards, maintained SOPs, balanced team capacity, and mentored examiners to ensure timely, consistent disability claim processing.
Performed end-to-end clinical case management, led a 12-person cross-functional taskforce that reviewed ~200 cases and implemented SOP updates that reduced claim durations and saved a client ~$102,000.
Education
Degrees, certifications, and relevant coursework
University of Central Florida
Bachelor of Science, Computer Engineering
Pursuing a Bachelor of Science in Computer Engineering with a Minor in Computer Science, expected completion December 2026.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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