Rianna Jenkins

I am a dedicated disability claims professional with extensive experience managing complex and integrated disability, ADA, FMLA, and workers' compensation claims. I lead adjudication, provide technical guidance, and design process improvements that increase accuracy and service.

I have led training and onboarding initiatives, developed Leave Management processes, and served as a subject matter expert supporting compliance with contractual and medical documentation. I analyze claims trends, perform audits, and recommend workflow and return-to-work strategies to improve productivity and outcomes.

I am recognized for leadership and service excellence, including a Values in Action MVP award, and hold technical skills in medical coding, documentation standards, and claims systems. I seek to apply my expertise to drive operational improvements and exceptional customer service.