Patrick Florman

Supported Aloha POS database management and configuration for 60+ locations, coordinated equipment staging and upgrades, and provided Tier I IT support.

Promoted to IT Product Support team, coordinated POS updates and deployments with stakeholders, and applied project-management practices.

Led a major Aloha POS database PLU overhaul, configured and supported Aloha POS, NCR Back Office, and Online Ordering systems, and provided Tier I IT support.

Launched a new restaurant location and reopened another, managed budgets, recruited and trained staff, and led daily operations.

Coordinated Aloha POS installations and database configuration, provided technical troubleshooting and support, and delivered end-user training.

Supported leadership and daily operations for a $2.5M restaurant, assisted with financial planning and budgeting, and contributed to revenue growth.

Managed relationships with hospitality accounts, provided product education and training, and managed credit accounts for 116 clients.

Oversaw operations across three restaurant locations, supported transitions and training, and traveled to maintain standards.

Managed daily operations for two upscale restaurants, led hiring and training, and maintained bar costs within 1% of target for 30 months.

Directed daily operations for a $2M restaurant, including staffing, training, customer service, and financial performance.

Managed bar operations for a $2M restaurant, reduced liquor costs from 23% to 19%, and supervised a team of 30+ employees.

Earned Level 1 certification from the Guild of Sommeliers.