Jo Marie

Supported installation and deployment of company products and third-party software, including application configuration, user access, security, and business-process configuration. Coordinated technical, implementation, compliance, and troubleshooting requests across stakeholders and created reusable documentation.

Provided Tier 3 technical troubleshooting across 300+ restaurant locations, covering POS platforms, online ordering, hardware, software, and websites. Trained new employees and published knowledge-base articles to improve team efficiency.

Supported management and day-to-day technology needs across 11 dealership locations, including setup, maintenance, and troubleshooting of security cameras, databases, PCs, and office technology. Processed invoices, warranty claims, and customer records while coordinating operations.

Monitored production status of module processing equipment and performed preventative maintenance, quality checks, troubleshooting, and project work in a semiconductor fabrication environment. Followed strict safety and clean-room protocols.

Supported 1,200+ restaurant locations nationwide through remote technical troubleshooting of POS systems, card readers, printers, and office computers. Worked in a high-volume ticketing environment using triage processes across multiple channels.

Pursuing a Bachelor of Science in Information Systems Management with an expected graduation in December 2026.

Earned an Associate of Applied Science in Computer Information Systems.

Certified as CompTIA A+.